TERMS & PRIVACY

FIRSTLY-When you choose to purchase from PRIX CERAMICS, we would encourage you to understand the following terms & conditions. Please read carefully before purchasing. By using this website you are agreeing to abide by these terms & conditions. Terms & conditions may be modified at any time without prior notice. PRIX CERAMICS considers the privacy of all personal information used on our website as private. All personal information shared with PRIX CERAMICS will be used solely by PRIX CERMAICS. Personal information will not be released, sold or rented to any entities or individuals outside PRIX CERAMICS. TYPOGRAPHICAL ERRORS - PRIX CERAMICS attempts to be as accurate as possible. However, PRIX CERAMICS does not warrant that product descriptions, pricing or other content is complete, reliable or error free. PRICING - Pricing on the PRIX CERAMICS SHOP catalogue is expressed with currency options available on the top right corner. Prices are subject to change without notice.

ESTIMATED TIMELINE & PROCEDURE

Consolidating your order normally takes within 15 days, including quality checks conducted by our team. Duration may exceed estimated times depending on how large your order is.

Once your order gets sent off to you, shipping normally takes between 3-5 weeks depending on delivery location and custom checks and import requirements.

REFUNDS & RETURNS

All products sold are non-refundable or returnable. PRIX CERAMICS is not responsible for any breakage due to shipping. For every order, we offer guaranteed quality checks before send off. 

For product defects not caused by shipping, please inform PRIX CERAMICS within 3 days from day of delivery, otherwise these defects will not be considered for refund. Please note, as we use a third party shipping company, shipping costs are strictly non-refundable. 

PAYMENT TERMS

When we receive an enquiry, we confirm your order by sending over an invoice and link to proceed with payment.  

Shipping costs are determined on delivery location and how large your order is. We normally use shipping 20'GP container by sea for oversea clients. For example shipping cost $xxx/20'GP container.

Upon confirmation, an invoice pre-payment of 30% of the whole amount with shipping cost will need to be fulfilled before products prepared. A second invoice for the final 70% payment will need to be fulfilled before loading. 

MINIMUM ORDER

Anyone can purchase from us through wholesale.To purchase great products at great prices, the minimum order is one container.

ADD-ON SERVICE - RETAIL & F&B PACKAGING

We provide production services that include packaging for boxes of various sizes with company design or logos, and other associated branding materials.

SHIPPING

Shipping is managed by a third-party shipping agent provider. 
If you have a preferred shipping or cargo agent you would like to have manage your order, please notify us, and we will liaise with your chosen carrier or agent with respect to packaging requirements and pick up location.

You are responsible for all taxes, duties, and custom fees in your country upon delivery if required.

Shipping management includes domestic trucking, ocean shipping freight, terminal handling charges, documentation, TLX, consolidation warehousing charges, as well as equipment transfer charges, delivery order fees to warehouse and agent door to door delivery/ domestic trucking on arrival.

GUARANTEED QUALITY CHECKS

We have our  QC and we offer guaranteed quality checks for all orders, during production, packing and loading.

RISK OF LOSS

Once your order has left the premises of PRIX CERAMICS it becomes the property and responsibility of the purchaser. If product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with their country's shipping agent and company. No refunds or replacements will be given for product damaged due to shipping or missing in transit.